Refund policy

Return & Refund Policy

1. Overview

At Convexmirror.co.uk by Biri Industries UK LTD (Company Number: 13939763), we aim to provide different types and quality convex mirrors and accessories. If you are not satisfied with your purchase, you may request a return or refund in accordance with the terms below.

2. Return Period

You have the right to return your item within 30 days of receiving your order, in line with UK consumer regulations.

To be eligible, items must be:

  • Unused and in original condition

  • Returned with all original packaging

  • Complete with all accessories and components

3. Change of Mind Returns

If you change your mind:

  • You may return the item within 14 days

  • The item must be unused and resellable

  • Return shipping costs are the responsibility of the customer

We recommend using a tracked service, as we are not responsible for items lost in transit.

5. Faulty, Damaged, or Incorrect Items

If your item is faulty, damaged, or incorrect:

  • Please contact us as soon as possible after delivery

  • Provide your order number and photos if applicable

We will:

  • Offer a replacement, or

  • Provide a full refund, including original shipping costs

Your rights are protected under the Consumer Rights Act 2015.

6. Return Process

To start a return, contact us at:
info@convexmirror.co.uk

Please include:

  • Order number

  • Reason for return

  • Photos (if applicable)

Returns must be approved before being sent back.

7. Return Shipping

  • Customers are responsible for return shipping unless the item is faulty or incorrect

  • Items must be securely packaged

  • We are not responsible for items lost or damaged during return transit

8. Refunds

Once your return is received and inspected:

  • Refunds will be issued to your original payment method

  • Processing time: 5–10 working days depending on your payment provider

Shipping costs:

  • Refunded only for faulty or incorrect items

  • Not refunded for change-of-mind returns

9. Exchanges

We do not offer direct exchanges. If you need a different item:

  1. Return the original item

  2. Place a new order

10. Order Cancellations

  • Orders can be cancelled before dispatch for a full refund

  • If already dispatched, the return process applies

11. Late or Missing Refunds

If you have not received your refund:

  • Check your bank account

  • Contact your payment provider

  • Then contact us for assistance

12. Your Legal Rights

This policy does not affect your statutory rights under UK consumer law.

13. Contact Us

For all return and refund enquiries:

Biri Industries UK LTD
Company Number: 13939763
Email: info@convexmirror.co.uk