Shipping policy

Shipping Policy

At Convexmirror.co.uk by Biri Industries UK LTD (Company Number: 13939763), we aim to provide a fast and reliable delivery service for most of the UK mainland. Please review our shipping policy below for full details on processing, delivery, and customer responsibilities.

1. Order Processing & Dispatch

  • Orders are processed within same working day (Monday to Friday, excluding public holidays)

  • Orders placed before 2:00 PM (GMT) are eligible for same-day dispatch

  • Orders placed after this time will be processed on the next working day

2. Delivery Timeframes (UK)

  • Expected next working day delivery for most of the UK postcodes.

  • Standard delivery time: 1–3 working days for most of the UK mainland.

  • Delivery times may vary slightly depending on location and courier services.

We work with trusted courier partners to ensure timely delivery.

3. Shipping Charges

  • Free shipping for most of the UK mainland on all orders

4. International Shipping

We offer paid international shipping for customers outside the United Kingdom.

  • Delivery Time: 5–10 working days

  • Shipping Costs: Calculated at checkout based on destination and order size

Please note that any customs duties, taxes, or import charges are the responsibility of the customer and are not included in our prices or shipping fees.

5. Delivery Responsibility

Once dispatched, delivery is handled by third-party couriers. However, we remain responsible for ensuring your order reaches you and will assist in resolving any delivery issues, delays may occur due to:

  • Weather conditions

  • Courier operational issues

  • High-demand periods

Such delays are outside our control. However, we will assist in tracking and resolving delivery issues where possible.

6. Lost or Delayed Shipments

If your order is delayed:

  • Please contact us. In some cases, we may ask you to allow a short period for the courier to investigate before further action.

If a shipment is confirmed as lost by the courier:

  • We will offer a replacement or full refund

7. Incorrect Address & Failed Deliveries

Customers are responsible for providing accurate delivery details at checkout.

If delivery fails due to:

  • Incorrect address

  • Customer unavailability

Additional shipping charges may apply for re-dispatch.

8. Damaged or Missing Items

If your order arrives damaged or incomplete:

  • Please contact us as soon as possible after delivery

  • Provide your order number and clear photographic evidence

We will assess the issue and arrange a replacement or refund where appropriate.

9. Returned Shipments (Undelivered Orders)

If a parcel is returned to us due to failed delivery attempts:

  • We will contact you to arrange re-delivery

  • Additional shipping charges may apply

If you choose to cancel the order:

  • A refund will be issued, minus any incurred delivery costs

10. Legal Compliance

This shipping policy is designed in accordance with applicable UK laws, including:

  • Consumer Rights Act 2015

  • Consumer Contracts Regulations 2013

This policy does not affect your statutory rights.

11. Contact & Support

For any shipping-related enquiries, please contact us:

Email: info@convexmirror.co.uk

12. Agreement

By placing an order with convexmirror.co.uk, you agree to this Shipping Policy and our delivery terms.